Customer Satisfaction

I could not be more pleased with Jim Facer and with the professional, thorough and caring manner in which my project was undertaken and completed.

When I phoned Quality Exteriors Jim answered the call and was very caring and understanding and immediately responded in my time of need when I had a serious leak in my roof and water entering my house damaging my rooms.

He personally inspected the entire roof, and explained to me how my roof has exceeded its life expectancy and was failing throughout. I knew that my roof was old but had no idea of the condition of it. Mr. Facer was very thorough with the description of the roof job, all the materials that were needed and the exact procedure in which he was to perform the job.  Jim estimated a cost to complete the job in its entirety and I believed it to be a reasonable amount so I contracted Quality Exteriors to replace my entire roof and gutter system.

Two days later Jim Facer arrived with a building permit in his hand. While he was there a delivery truck arrived  with all the supplies.  The driver knew Jim well and told me that he had been delivering to Jim's job sites for over 25 years.

The following day Jim Facer returned with a large crew of very polite and obviously very professional men who immediately after introducing themselves began working. They worked so hard together like a well oiled machine and it seemed like each one of them knew exactly what the other ones were doing at all times.  When they were done at the end of each day they all got together and fine cleaned my yard as if they were never there.

The entire job was completed in 3 days and I couldn't be more pleased. I have a new roof and all new gutters on my house, and they look fabulous. My entire house looks so much better and all my neighbors are also pleased at the way my house looks.

I would highly recommend Jim Facer and his crew to anyone who is looking for an honest, hard working home improvement company to perform work on their home. Good luck in your project and I know you are in good hands with Jim Facer and his crew.

Sincerely,
Lisa Tamura
Providence, RI

Dear Jim,

We appreciate the professional job that you did for us and the timely manner in which you accomplished it!

Thanks,
Susan Kelley

Dear Jim,

The work you do is excellent, and I have the impression that your pricing is fair. You have high standards for the work you do, above and beyond what the customer may expct; that is, I think you do what is best, not the minimum you could get away with.

We hope to call on you for roofing jobs in the future, and please add my name to your list of references on the East Side of Providence.

Norman

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Quality Exteriors Inc

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“I’ve been doing this for a long time, and still do.”